Returns & Exchanges

At Dufresne Furniture and Appliances, we want you to love your home, which is why we offer a comprehensive return and exchange policy to ensure your complete satisfaction with every purchase. If your new furniture or appliance doesn't fit your space or style, our dedicated team is here to help you find the perfect alternative.

Return Process

• 1.
  Review the Satisfaction Guarantee

  Before starting your return, verify that your item is eligible under our furniture comfort guarantee or appliance return window, ensuring all original packaging and receipts are available.

• 2.
  Contact Customer Care

  Reach out to our Guest Excellence team via phone or our online portal to initiate your request and receive a Return Authorization number.

• 3.
  Schedule Your Pickup or Drop-off

  Coordinate with our logistics team to schedule a professional pickup for large furniture and appliances, or bring smaller accessories back to your local Dufresne showroom.

• 4.
  Inspection and Refund Processing

  Once our warehouse team inspects the returned merchandise to ensure it is in original condition, we will process your refund or store credit minus any applicable delivery or restocking fees.