Frequently Asked Questions
Everything you need to know about your home furniture and appliance purchase.
What are your delivery options and shipping timeframes?
We offer several delivery options, including Full-Service Delivery and curbside pickup. Standard shipping times typically range from 5 to 14 business days depending on item availability and your location.
What is your return policy for furniture and appliances?
We offer a 48-hour satisfaction guarantee on most items. If you are not satisfied, please contact us within 48 hours of receipt. Note that mattresses and custom orders may have specific exclusions.
Do you offer financing plans for large purchases?
Yes, we provide flexible financing options through our partners to help you furnish your home now and pay later. You can apply online or in-store for instant credit approval.
How can I track the status of my order?
Once your order is processed, you will receive a confirmation email with a tracking number. You can also use our 'Track My Order' tool on the website using your order number and email address.
Do your products come with a warranty?
All products come with a standard manufacturer's warranty. Additionally, we offer extended protection plans for furniture and appliances to cover accidental damage and mechanical failures.
Will you remove my old furniture or appliances upon delivery?
With our Full-Service Delivery option, we can remove old mattresses and appliances on a one-for-one basis for a small fee, provided they are in sanitary condition and disconnected.